Requirements

Additional Requirements

• Age at least 26 years

Experience:

At least 05 years experiences in providing IT technical support, preferably with NGO context and environment

Any IT certifications such as MCSA/ MCP/ CCNA/ A+/ Network+

Knowledge and Skills:

• Require knowledge of basic IT systems, internal controls and procedures

• Must have thorough knowledge of and commitment of World Vision, its Ministries, Vision and Mission Statement, Core Values, Statement of Faith, Covenant of Partnership

• Thorough knowledge and high-level skills and experiences of computer hardware and software installation, configuration and maintenance.

• Technical proficiency in the following areas: Windows Server 2008, Active Directory, SCCM, VMware/Hyper-V, Windows Terminal Services, Other Microsoft Windows Operating Systems (Windows 2008 Server, Windows XP, and Windows 7)

• Basic understanding of commonly used network protocols (TCP/IP, SMTP, SNMP, VPN, FTP etc) as well as routing, switching and firewalling.

• Knowledge of any of the following is a plus: CA ArcServe/TSM, Microsoft IIS 7.0, Lotus Dominos Server, Symantec Anti-Virus Corporate Edition, Anti-Spam/Anti-Virus.

• Knowledge on Lotus Dominos and Lotus Notes is highly preferable.

• Knowledge on MIS/DB administration, storage system and clustering

• Demonstrated fluency in both written and spoken English

Enviornment:

Should be able to travel and work in remote locations up to 50% of time

Work will require visits to the field Offices.

Diverse language group and some work areas have security issues and work under deadline driven work-load.

Responsibilities & Context

Job Context:

To provide overall ICT NOC (Network Operation Centre) support at the regional level such as End User Support, Network Support/ Administration, System Support/ Administration, DB Support/ Administration, MIS Support/ Administration, Security Administration, Project management and IT Asset management as per NO direction.

Job Responsibilities:

• Implement IT policies and guidelines to ensure the appropriate use of IT equipment and services in compliance with WVI Partnership Standard.

• Provide IT technical support and training to users in ADPs and Analysis of User Requirement with Technical Reporting to the Managers and NO IT Team.

• Ensure IT capacity building through training to Project staff and dissemination of IT Environment, Safety and Security.

• Over all Monitoring and Provide System related Intelligence, Forecasting about Users, Network, Risks and Facilities.

• Regular Scheduled Maintenance of Servers, Network Equipment and Power Backups.

• Provide on demand Day to Day Support to the ADPs and remote Offices.

• Provide Secure Network design, equipment recommendation for best fit of organizational budget verses needs.