ICT Officer
Qualifications:
- Location: Amman – Al Rabeh
- Vacancy No: JR00000771
- Salary: N/A
- Organization: IRC International Rescue Committee
- Deadline: November 5, 2025
Brief details:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The ICT officer will be responsible for overseeing day-to-day operations of the IT function. The ICT Officer will facilitate the installation and configuration of IT infrastructure and systems, conduct staff training and directly supervise the field IT team in the Occupied Palestine Territory (oPt) and Jordan offices. The ICT officer will report to the Senior Operations Coordinator in oPt and will work closely with the SSU ICT Manager and Supply chain Lead in Jordan as well as other program and operations staff to ensure effective and timely delivery of IT support.
Responsibilities:
IT Support – Provide Level 2 Support
- Guide the IT team (or Service Desk) to resolve Level 1 issues.
- Resolve or escalate Level 2 and Level 3 issues to appropriate internal or external resources (regional/global IT, management, and vendor) as necessary.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Represent the IRC with the contracted telecommunication companies and being the main focal point and the account manager for all IRC accounts with these companies.
- Be the technical reference for any ICT procurement in the CP offices, Jordan and oPt fields.
Installation and Configuration of:
- Servers, Windows server operating system, Domain and essential network services.
- Desktop/laptop hardware and software, and peripherals
- IRC standard system image, Windows 11 operating system, Microsoft office and Outlook
- Deploy and configure LAN, wireless networks, firewalls, and network storage.
- Plan/Implement/Manage IT infrastructure/systems standards.
Application Support
- Provide Level 1 and Level 2 technical assistance to support corporate applications.
- Assist the oPT country team to evaluate and procure new applications in support of programmatic activity under the supervision of Regional IT.
Shared Services and Collaboration
- Operate within a shared services model to ensure consistency and cost-effectiveness.
- Collaborate with other departments (e.g. Programmes, Finance, HR) to align IT support with operational needs.
- Support partners with IT assessments, capacity building, and policy development.
Maintenance, Repair and Security
- Perform preventative maintenance on all IRC computers and network resources.
- Develop appropriate protocols for regular maintenance of all IRC laptops, desktop computer photocopiers, printers, and other IT communication related equipment.
- Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
- Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
- Create and maintain network documentation to include but not limited to IP address, system access, upgrades and changes to original network, etc.
- Closely collaborate with Regional and HQ IT teams on helpdesk, connectivity and other in country and global IRC IT projects.
- Investigate local Internet connectivity options to connect CP offices through VPNs and obtain adequate bandwidth for Intranet and application connectivity.
- Any other IT related tasks assigned by the supervisor or Regional/HQ IT teams to accomplish the overall organizational goals.
Connectivity and Remote Access
- Assess and implement connectivity solutions including VPNs and satellite options (e.g. Starlink).
- Ensure adequate bandwidth for intranet and application access.
- Support remote field offices with tailored connectivity plans.
Training, Evaluation and Testing
- Develop and implement regular user and support staff training, including training on basic care and maintenance of computers and equipment for users.
- Test and evaluate new technology as required by Regional and HQ IT.
- Advise office management of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training.
- Prepare and submit regular, quarterly and trip reports that provide sufficient detail for Regional/HQ teams to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
- Perform annual IT Audit for oPt and Jordan field offices as directed by Regional/Global IT.
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Maintain an updated IT Asset Registry, including software & licenses.
- Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements.
IT Staff supervision and development
- Provide technical supervision for IT staff in oPt and Jordan field offices by on-the-job support and coaching to promote harmonized program approaches and strategies.
- Provide technical support for IT staff in opt field offices by conduct regular remote meetings and training.
- Train and Build the capacity of the IT Team members in oPt field offices by providing the needed IT technical training & assistance.
- Coordinate and delegate IT tasks and activities between field IT team members in the field offices.
- Ensure that performance objectives for IT staff (direct & indirect reports) are regularly reviewed and met.
Budgeting
- Planning and oversight of technology investments, procurement activities, and budgeting for IRC software licensing across the country programme.
Key Working Relationships:
Position Reports to: Senior Operations Coordinator
Position directly supervises N/A
Position technically supervises: N/A
Indirect Reporting: SSU IT Manager Other Internal and/or external contacts:
Internal: All departments and users in Jordan field offices and centers, Jordan Fields, oPt main and field offices.
External: IT equipment and supplies vendors, internet service providers
Job Requirements:
Education
- College Degree in Computer Science or equivalent technical work experience.
- CCNA course desired, MCSE or equivalent experience is required.
Work Experience: At least 3-5 years of experience in the IT profession,
Demonstrated Skills and Competencies
- Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
- Excellent communication and interpersonal skills required.
- Experience in managing small/medium IT projects and office moves.
- Customer/Client service experience.
- Able to work independently within a team environment.
- Able to travel to West Bank without visa
- Prioritization and time management skills.
- Traits:
- Strong sense of personal integrity.
- Attention to detail.
- Strong supervisory skills.
- Ability to multi-task.
- Team spirit and problem solving abilities.
- Commitment to succeed
- High sense of urgency
- Strong follow-up skills
Language Skills: Fluency in Arabic and English (written and spoken) is required.