Internship in Information Technology

Qualifications of Internship in Information Technology:

• Location:  Mexico
• Vacancy No: 28311
• Salary: N/A
• Organization: UNDP United Nations Development Programme
• Deadline: 8/12/2025

Brief details about Internship in Information Technology:

About

Information about the organization that has offered the job:

ORGANIZATIONAL CONTEXT

The United Nations Development Programme (UNDP) is a development organization that, based on expert knowledge and effective practice, aims to generate solutions for countries seeking to achieve their own development goals and contribute to development objectives shared by the international community, including the Sustainable Development Goals (SDGs). UNDP is present in 170 countries and territories, ensuring that its initiatives have the necessary global perspective while offering action options effectively adapted to the priorities of each local context.

In Mexico, as in the rest of the territories, UNDP works with the three branches of government and all sectors of society to help overcome environmental, economic, and social crises and promote sustained development and a focus on leaving no one behind. UNDP has collaborated with Mexico for more than 50 years. The first agreement signed as a Special Fund was signed on February 23, 1961. In recognition of Mexico’s significant progress as a middle-income country, and therefore its dual role as both recipient and provider of international cooperation, UNDP reaffirms its interest in creating strategic partnerships with major emerging economies in search of synergies between its work and our mission and mandate. 

UNDP addresses the challenges posed by asymmetries in national development and maximizes the country’s potential as an international development partner through synergies between globally executed programs and their implementation at the national level. In this regard, the Monitoring and Evaluation (M&E) Unit supports the Country Office in generating evidence for decision-making and promoting learning derived from its interventions. Internally, the Unit contributes to ensuring UNDP’s planned impact in Mexico, guaranteeing the quality of its interventions, and strengthening their visibility at the global and regional corporate levels. Likewise, the Unit’s actions are geared toward contributing to transformational changes within policies and the public agenda, mobilizing resources to achieve the results of the Country Program, and ensuring accountability.

The tasks described below will be performed through training on the regulations and processes within the organization.

1. Technical Support for Computer Equipment.

• Perform diagnostics to identify and resolve hardware and software issues on user equipment.
• Restore computer equipment following internal procedures, ensuring the correct reinstallation of the operating system, applications, and required configurations.

• Manage, maintain, and ensure the proper functioning of the building’s computing, network, telecommunications, and audiovisual equipment, including its installation, configuration, and monitoring.
• Assist in the installation and maintenance of videoconferencing systems, microphones, screens, and other technological devices used in the building.
• Identify potential flaws or vulnerabilities in the technology infrastructure, applying the necessary fixes, and reporting to the IT support team for further instructions on actions to take.

       3.  Attention and Advice to Users.

• Provide technical support to users in the use of computer equipment, operating systems, corporate applications, and productivity tools. Document recurring problems and suggest solutions.

SKILLS

Leadership, Level 1 Assumes responsibility for providing efficient technical solutions and ensures high-quality customer service.

Innovation, Level 1 Evaluate technical problems with a critical approach, seeking innovative solutions that improve the user experience.

Personnel Management, Level 1 Understands user needs and expectations, collaborating effectively with the team to resolve technical support issues.

Communication, Level 1 Interprets and transmits clearly and effectively instructions or technical solutions to users, adapting to their level of understanding

Experience and Qualifications:

Academic areas: Bachelor’s degree in Computer Science, Computer Engineering or similar.

• Academic requirements. Applicants must meet one of the following requirements:
  • Be in the final year of a bachelor’s degree and it is desirable to have 6 months of professional experience in related topics 
  • Being enrolled in a postgraduate degree (master’s degree or higher)  is desirable
  • Have graduated from a university degree (bachelor’s or graduate) and have not spent more than one year since graduation when starting the internship. 
• Be available to attend the UNDP office Monday through Friday
• Basic knowledge of technical support, hardware maintenance, and software configuration.
• Knowledge of Microsoft 365 and its main applications. 
• Ability to provide user support on issues related to computer equipment and information technology applications. 
• Communication skills and ability to work in a team.

Desirable requirements:

• Have at least 4 hours available daily, between the hours of 8:30 a.m. and 5:00 p.m. and Fridays from 8:30 a.m. to 12:30 p.m. 

SPECIAL CONDITIONS: 

• UNDP offers a monthly stipend corresponding to the amount established by UNDP Headquarters. This stipend corresponds to full-time hours or its equivalent during the internship, in accordance with UNDP internship policies. 
• UNDP is not responsible for costs arising from accidents and/or illnesses during the internship. 
• The intern may not represent UNDP in any official capacity, communicate, or commit resources on behalf of UNDP. 
• The intern may not apply for a position while at UNDP, and the internship period may not be shortened to apply for a UNDP position.
• All materials developed by interns are the property of UNDP, so please ensure that you have a copy of all documents at the end of the internship.
• Respect the independence and impartiality required by the United Nations and the Country Office. Instructions regarding practices from the government or any authority external to UNDP cannot be accepted.
• In the event of resignation or termination of contract, the intern will be responsible for submitting written documentation under their responsibility, as well as a list of pending matters and institutional commitments, which will be subject to UNDP Mexico regulations.
• Be a Mexican citizen in full exercise of their rights, or a foreign citizen whose immigration status allows for the role to be performed.
• Not having been sentenced to a prison sentence for an intentional crime.
• Comply with local laws, customs, including tax payments.
• The initial duration of the contract will be 6 months.
• The internship is at least 20 hours per week, with some flexibility depending on the requirements of the intern’s study program.
• Diversity: The United Nations Development Programme is committed to workforce diversity. Women, persons with disabilities, LGBT+ individuals, ethnic or religious minorities, people living with HIV, as well as refugees and other vulnerable groups, where legally authorized, are especially encouraged to work at UNDP.