Job Details

Job Title: IT Operations Assistant (IT Solutions and Digital Assistance Services)
Grade: G5
Type of contract: Fixed Term
Duration: 12 Months
Duty Station: Kabul Country Office
Vacancy Number: 832373
Date of Publication: 03 April 2024
Deadline of Application: 17 April 2024

This vacancy announcement is for Afghan nationals only and WFP encourages especially Afghan females and Afghans with disabilities to apply.

ABOUT WFP

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

ORGANIZATIONAL CONTEXT

The hunger crisis in Afghanistan is unfolding at a rapid pace, with 15 million of population now facing acute food insecurity. Work opportunities are shrinking, with most households now reporting just one day of work per week. This comes on top of the worst drought in years, which is especially concerning for the 85 percent of the population who rely on agriculture for livelihoods. Preventing and mitigating a drastic increase in hunger and malnutrition is the aim of WFP in Afghanistan which can only be achieved through the scaled up and sustained complementary food security and nutrition interventions, combined with a scale-up of resilience interventions to safeguard gains. WFP has embarked on a significant month on month scale-up of its crisis response and resilience programmes across the country, ensuring that the programme is delivered at the right scale and time, targeted to the right areas. WFP is also actively following up on evolving trends to pre-empt hotspots, while guaranteeing quality and maximum impact of the programme through the monitoring of these hotspots to be able to support continued donor advocacy.

JOB PURPOSE

To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.

KEY ACCOUNTABILITIES (not all-inclusive)

• Demonstrated ability to resolve first-level IT issues.
• Experience in troubleshooting technical and operational queries.
• Supporting SCOPE implementation, operationalization, monitoring, and troubleshooting.
• Ensuring proper information upload and adherence to data protocols within the SCOPE system.
• Automating repetitive tasks using MSPP and scripting tools for process efficiency.
• Designing and developing local applications and tools using WFP standard technology stack.
• Keeping technical systems documentation updated for IT solutions.
• Collecting, collating, analysing, and visualizing data for decision-making and creating management dashboards.
• Managing and administering databases (SQL, MySQL, PostgreSQL) for data integrity and availability.
• Querying and analysing data to extract insights and generate reports.
• Collaborating with cross-functional teams to implement technical solutions.
• Providing early life support for IT solutions, maintaining system documentation, and conducting unit testing.
• Performing system maintenance, monitoring server systems, and resolving technical queries.
• Ensuring data accuracy and management in SharePoint and NEST protocols.
• Actively participating in meetings and reflecting the IT point of view.

STANDARD MINIMUM QUALIFICATIONS

Educations:

• Completion of secondary school education.

Higher education in lieu of work experience

Relevant, completed university degrees may be considered in lieu of experience with the following conversions:

• Completed Master’s degree: Equal to 1 year of work experience.
• Completed Bachelor’s degree: Equal to 2 year’s work experience.
• For female applicants, 1 or 2 years’ experience may be granted for partly completed studies prior to 2022.

Experience:

• At least 5 years of progressive relevant work experience out of which at least 3 years in Information Technology.

Desired Experience:

• Has experience resolving more complex technical issues.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Experience in implementing automation and digitalization initiatives.

Additional Skills and Knowledge:

• Knowledge of agile development methodologies and DevOps practices.
• Experience with automation and Business Process Management (BPM).
• Advanced data analysis and visualization skills in Tableau and Power BI.
• Experience in developing and maintaining local applications using power apps, power automate, and power BI.

• Proven proficiency in installing and testing new hardware (servers, switches, access points) to enhance system performance.
• Familiarity with Server Services management (AD, DNS, DHCP, RODC, FTP, Microsoft Office 365).
• Understanding of cloud technology (e.g., Microsoft Azure, AWS).
• Good grasp of development frameworks and platforms (e.g., .NET, Node.js, React, Laravel).
• Knowledge and skills in database management and querying (SQL, MySQL, PostgreSQL).
• Utilizing development frameworks and platforms (e.g., .NET, Node.js, React) for building web applications and services.

Language:

• Fluency (level C) in both written and oral in English and local languages (Dari/Pashto)

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).
Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at afg.hrrecruitment@wfp.org to advise us of any accessibility needs you may have.

.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.