WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
Terms and Conditions
Job Title: IT Operations Associate
Grade: SC6
Type of contract: Service Contract
Duration: 12 months
Duty Station: Chittagong (with frequently travel to Bhashan char)
Number of positions: 01
Date of Publication: 06 February 2024
Deadline of Application: 19 February 2024
This vacancy announcement is for Bangladeshi Nationals.
JOB PURPOSE
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
STANDARD MINIMUM QUALIFICATIONS
Education: Bachelor’s in computer science or any other relevant subject.
Experience: Minimum 6 years of experience in relevant field.
Language: Fluency in both oral and written communication in English and Bangla.
DESIRED SKILLS AND KNOWLEDGE FOR ENTRY INTO THE ROLE
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
How To Apply
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).
Only short-listed candidates will be contacted.
We want to ensure the recruitment process is fully accessible. Please contact us at coxsbazar.hr@wfp.org to advise us of any accessibility needs you may have.
This email is only to be used for any disability-related accessibility requirements, and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered as a formal applications and will not receive a reply from WFP.
ABOUT WFP
The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
For more on WFP and what we do, please go to http://www.wfp.org/videos/zero-hunger
ORGANIZATIONAL CONTEXT
WFP provides life-saving assistance to more than 850,000 Rohingya refugees and over 300,000 most vulnerable households in the local communities. WFP implements a range of programmes including integrated food and nutrition assistance, school feeding activities, emergency preparedness, and tailored livelihoods programme to support the most vulnerable population.
For more on WFP Cox’s Bazar World Humanitarian Day video 2021
WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
All WFP Employees are expected to demonstrate the competencies and standards of behaviour aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:
• Leading by example with integrity,
• Driving results and delivering on commitments,
• Fostering inclusive and collaborative teamwork,
• Applying strategic thinking,
• Building and maintaining sustainable partnerships.
WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders have a level of expertise and knowledge to adapt and contribute to the development of systems and processes in order to continually improve the level of support provided. Job holders are expected to manage resources and coach and coordinate a team of support staff.