Organization: HIAS
Location: Nairobi
Grade: Mid level – Mid level
Occupational Groups:
Information Technology and Computer Science
Closing Date:
ABOUT HIAS:
Today, our clients and staff come from a variety of faiths, ethnicities, and backgrounds. We bring our experience, history, and values to our work across five continents, ensuring that refugees today receive the essential services and opportunities they need to thrive. HIAS (originally the Hebrew Immigrant Aid Society) was founded more than a century ago by the Jewish community in New York City, the immigrant gateway to America. Our founders were guided by the traditions, texts, and history of the Jewish people: a history of persecution, displacement, and diaspora. HIAS has since helped generations of Jews who faced violence because of who they are, and HIAS remains committed to helping Jewish refugees everywhere.
As a learning community, HIAS is dedicated to inclusivity and diversity. We work with honesty, responsibility, openness, and a dedication to the highest moral principles. We are looking for workers with a variety of life experiences and backgrounds to join our teams in the US and abroad. Applications are invited from members of the LGBTQ+ community, people with disabilities, BIPOC individuals, and anyone who have firsthand experience of immigration or forced relocation. We are dedicated to creating a diverse workforce that aligns with our values, vision, and goal.
VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES:
Welcome Acogimiento Hospitalité (Hachnasat Orchim)
We Welcome the Stranger
Justice Justicia Justice (Tzedek)
We Pursue Justice
Empathy Empatía Empathie (Chesed)
We Approach our Clients with Empathy
Partnership Compañerismo Coopération (Chevruta)
We Believe in Changing the World through Partnership
Courage Coraje Courage (Ometz)
We Act with Courage to Build a Better World
Resilience Resiliencia Résilience (Ruach)
We Adapt and Thrive, Continuously Demonstrating our Resilience
POSITION SUMMARY:
For its locations around the nation, HIAS Kenya is looking to hire an IT specialist who will offer technical assistance to users in all areas pertaining to personal computers (PCs), PC-related hardware and software, email, mobile voice and data devices, and network and internet services. Basic account administration, enterprise-class apps, software, audio-visual components, video conferencing, and any device-related accessories will all be covered by user support. End users will receive help from them in person at their location, over the phone, or online through chat, email, or remote support technologies. They will equally support, manage, and administer the local area network (LAN), wide area network (WAN), and respective equipment (servers, routers, wireless, etc.), including all manners of maintenance for both hardware and software (TCP-IP, DNS, Operating System,
Responsibilities:
- Provides technical support to users for IT-related hardware and software.
- Provide IT support, training, and orientation for staff and new technology users.
- Supports and administers the local area network (LAN), Internet services, and respective equipment (servers, routers, wireless, etc.), including all maintenance of its associated hardware and software.
- Ensures the daily optimal performance of all IT equipment/ systems.
- Installing, configuring, and deploying appropriate software and functions according to specification and knowledge in O365, Microsoft Azure, and Active Directory
- Ability to develop, implement, and monitor IT project budget accordingly.
- Procure, install, troubleshoot, and repair hardware and software according to the standards set by HIAS Information Technology Department and HIAS Global security standards.
- Maintain an up-to-date and tagged inventory of IT assets, equipment, and software and provide necessary information to management to support budgetary decisions.
- Maintains, repairs, or replaces computing device-related peripherals.
- Diagnoses and corrects problems with PC hardware and software and with mobile voice/data units.
- Coordinates IT equipment maintenance vendor support where necessary.
- Keeps individuals informed as to the status of their request for IT assistance.
- Set up equipment and accounts for employee use, ensuring installation of appropriate software. At the same time, ensuring that all equipment is returned and accounts terminated when employees leave.
- Confers with management, HQ/Regional IT colleagues, and employees to establish requirements for new systems or enhancements to processes.
- Provides technical guidance and advice to country office management on IT-related components and IT security.
- Instructs and provides training to employees in the proper use of IT-related software and hardware.
- Maintains close coordination with Regional HQ IT colleagues to implement global IT projects.
- Other duties as assigned
REQUIREMENTS:
- Bachelors degree in computer science, Information Technology, or related field.
- Previous work experience of 4 years in a technology support environment.
- Previous experience in NGOs is highly desired.
- Ability to travel to other office locations in the country, as needed.
- Experience in Microsoft 365 platform & Microsoft Azure
- Understanding with ability to use Collaboration tools and Networking kits
- Strong self-starter with demonstrable ability to adapt to changing priorities and emergency priorities that may arise.
- Ability to work successfully within deadline requirements.
- Knowledge in AAP
- Knowledge in PSEA
HIRING PROCESS:
We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Heres a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Phone screen with a HIAS recruiter.
Step 3: Video interview with the hiring manager.
Step 4: Video interview with a panel of HIAS employees.
Step 5: Online reference check with SkillSurvey.
Step 6: Offer and background check with Shield Screening or ESR.
Step 7: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.
ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish peoplea history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES:
Welcome Acogimiento Hospitalité (Hachnasat Orchim)
We Welcome the Stranger
Justice Justicia Justice (Tzedek)
We Pursue Justice
Empathy Empatía Empathie (Chesed)
We Approach our Clients with Empathy
Partnership Compañerismo Coopération (Chevruta)
We Believe in Changing the World through Partnership
Courage Coraje Courage (Ometz)
We Act with Courage to Build a Better World
Resilience Resiliencia Résilience (Ruach)
We Adapt and Thrive, Continuously Demonstrating our Resilience
DIVERSITY:
HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.
Note: Applications will be reviewed on a rolling basis.
Important: Only shortlisted candidates will be contacted.
How to apply
Simply click on the apply button, fill out of the form, upload your documents