Post Date: Apr 21, 2024
Closing Date: May 01, 2024
Reference: AWCC/HR/24/VA/043
Number of Vacancies: 1
Salary Range: As per company salary scale
Years of Experience: 3 – 4 years
Probation Period: 3 month
Contract Type: Permanent
Contract Duration: 1 year
Contract Extensible: Yes
Minimum Education: Bachelor’s Degree
Gender: Any
About Afghan Wireless Communication Company
Afghan Wireless is Afghanistan’s first wireless communications company. When we began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data and Mobile Payments Services. More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.
Job Summary
The IT Support Engineer would be responsible for IT support services, end User Training, and Support, Microsoft Windows Operating System installation and troubleshooting, other software installation, hardware installation, and maintenance. of Desktops and Laptops.
Duties & Responsibilities
- Take ownership of customers’ reported issues and problems through to resolution.
- Maintain up-to-date skills for all end-user’s hardware and software troubleshooting.
- Provide prompt and accurate feedback to customers.
- Document knowledge in the form of knowledge base tech notes and articles.
- Install and configure computer systems.
- Diagnose and solve hardware/software faults.
- Prioritize and manage several open cases at one time.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Ensure the employees’ usage of Network and IT Services is consistent with IT Policies as per AWCC IT policy rules.
- Ensure that the security risks are prevented by all means including Antivirus software and relevant security/operating systems service pack updates and firewall log monitoring and analyzing.
- IT Support Engineer will travel to any province of Afghanistan to maintain the AWCC remote office in good function and provide installations, troubleshooting, and maintenance support.
- Participate in providing training to customers as required.
- Willing to take ownership and take on other duties as assigned. Also, handle and be responsive to any other tasks or assignments assigned by Manager or Supervisor.
Job Requirements
- University degree in Computer Science or Information and Communications Technology (MCIPT/Network+/A+ certifications are supportive.)
- 3 Years of relevant experience in Information Technology and Telecommunications environment including installation, troubleshooting, implementation, control, and monitoring.
- Excellent understanding of the technical fundamentals of the internet and should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
- Ability to Provide 24/7 support.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Exceptional customer service orientation.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language to non-technical staff and end-users.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Submission Guideline
- Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To have access to the APPLICATION FORM, please copy and paste the link into your Web Browser.
https://forms.gle/DvtSvTQtXnHUAbxu9