Organization: UNV – United Nations Volunteers
Location: Dhaka
Grade: Level not specified – Level not specified
Occupational Groups:
Development Cooperation and Sustainable Development Goals
Documentation and Information Management
Closing Date: 2024-08-23

Details
Mission and objectives
UNDP’s mandate is to end poverty, build democratic governance, rule of law, and inclusive institutions. We advocate for change, and connect countries to knowledge, experience and resources to help people build a better life. United Nations Development Programme (UNDP) has partnered with Bangladesh ever since its birth and through its remarkable journey from a war-ravaged economy to a middle-income country. It remains a catalyst in Bangladesh’s journey from Millennium Development Goals (MDGs) to the Sustainable Development Goals (SDGs) by 2030. UNDP assists in building institutions and helps strengthen institutional capacities through people-centric, pro-poor, inclusive and sustainable policy making and development governance.

Context
The Local Government Division (LGD) has been implementing the Activating Village Courts in Bangladesh Phase-III Project with financial supports of EU, GoB and UNDP in across all UPs (4457 UPs) in Bangladesh, excluding CHT (amounting to 4,457 UPs). The duration of the project is five years starting from July 2022. It has three components: first to activate Village Courts in 3,041 Union Parishads in Bangladesh; second to maintain the performance of the 1,416 courts activated under AVCB-I and AVCB-II; and third to ensure the Government has the capacity, resources, and ownership to take over the management and oversight of VC services so that the project gains are sustained. The overall objective of the project is to increase access to justice and Social Harmony for people in rural areas of Bangladesh, especially women and disadvantaged groups. The specific objective is to improve capacities of local justice actors to meet the justice needs of the population and offer appropriate legal services in the form of well-functioning village courts and to empower people living in rural areas, especially women, the poor and other disadvantaged groups to access Village Courts to resolve minor disputes. Digitalization of monitoring, reporting and VC’s case management system are one of the major activities under output 1.3 and 2.2. Hence, the project has planned to scale up web based VCMIS (Village Court Management Information System) in activation areas to enhance case management, reporting and monitoring of Village Court’s performance. The project also has a plan to piloting of VC digitalized system for service providers and end-users, develop and implement GEMS (GPS-based E monitoring system) and PMIS (Project management Information System) to track the progress of different indicators mentioned in the Logical Framework. To develop and deploy the digitalized village court and monitoring system, a National UNV expert will be hired under Planning, M&E and Knowledge Management component of the project.

Task description
The MIS Development Expert (National UNV Expert) will report to National Project Coordinator and work under the direct supervision and guidance of the Team Leader (Planning, M&E, and Reporting). The major responsibility of this position is described as below: A. Scaleup / Implementation of web-based Village Courts Management Information System (VCMIS), PMIS (Project MIS) and GEMS (GPS-based E-Monitoring System)  Develop and maintain a comprehensive understanding of the village court’s proceedings system, including its technological requirements and law amendments.  Analyze current VCMIS application and prepare a report and documentation to determine if further development is needed.  Design / develop any new feature or necessary changes to the front-end and back-end structures for further development of the VCMIS.  Provide all kinds of support relevant to VCMIS implementation, testing, update (if necessary) and technical support including user account creation on VCMIS software and ensure smooth operation of VCMIS in large scale throughout the activation area.  Monitor VCMIS software and server performance in regular basis to avoid unplanned out-ages and down time and supervise respective vendor to perform periodic server maintenance and servicing to improve operational efficiency.  Provide assistance for preparing TOR/MoU, documentation, and other necessary supports to hire training vendor/DoICT (Department of ICT) for VCMIS training.  Prepare user manual and necessary documentation for ToT (Training of Trainer) and as-sist in organizing and providing TOT to VCMIS trainer to be hired by vendor or third party.  Migrate VC case data from VCMIS piloting period to upgraded VCMIS application.  Regularly monitor case data updates in VCMIS, identify any issues, and share them with supervisors or relevant staff to implement corrective measures.  Prepare VCMIS training plan, training materials, training schedule, presentations.  Supervise VCMIS training with vendor/ DoICT staffs and assist in training program scheduling, participant registration, enrolment, and tracking of attendance or completion and implement the participants feedback mechanism.  Assist/supervise technical support assistant to provide support VCMIS users.  Assists in developing video / interactive tutorial for VCMIS.  Participate coordination session with relevant stakeholders (LGD, BCC, A2i, LGSP-3 or other stakeholders.) for VCMIS training and ensure ICT equipment (on demand basis).  Assists in preparing handover strategy for VCMIS to ministry of LGD.  Ensure development, upgradation, and implementation of PMIS.  Provide assistance for GEMS development and implementation.  Provide assistance for PMIS and GEMS training, tutorial preparation and maintenance support for both system and users. B. Development/Deployment of VC Digitalized System in 100 unions:  Assists to prepare requirement study on VC Digitalized system, SRS (software requirement specification) and database schema.  Upgrade existing VCMIS to connect with necessary functionalities including publicly accessed VC case application form, case fees, payment procedures and SMS integration to be part of development of VC Digitalized System.  Supervise the mobile app development for VC Digitalized System.  Assists in preparing VC Digitalized System training plan, training materials, training sched-ule, presentations.  Assists in organizing and providing training for Digitalized VC system.  Provide maintenance and technical support for users during piloting of Digitalized VC system in 100 unions. C. Capacity building and training  Provide/Supervise training to VCMIS users on demand basis.  Assists training on PMIS, GEMS, VC Digitalized System for both PMU and field level staffs.  Provide any other software (such as data entry and data edit, effective system administration etc) training to the relevant personnel.  Prepare and update training manual for all kind of users.  Prepare user guide/technical guideline to operate VCMIS and any other MIS.  Explore training venue, budget and accommodation for training participant. D. Server maintenance and backup strategy  Analyze and evaluate prominent server specification to run web based VCMIS, PMIS, GEMS, VC Digitalized System, and any other Management Information System (MIS) to proposed area having 100% up time guaranty  Monitor load on database server and application server and take necessary step for load balancing.  Take proper step to upgrade capacity of server time to time due to maintain increasing load and traffic on server.  Analyze and evaluate stable internet connectivity to VCMIS end users.  Interface with users to identify computer related needs and provide appropriate soft-ware/hardware support applicable to those needs.  Recommend and implement new technology solutions to improve productivity. Assist with any other tasks as relevant and assigned by the NPC and/or supervisor. 11. Results/Expected Outputs:  Ensure implementation of Digitalized village court and monitoring system.  Ensure successfully piloting of VC Digitalized system in 100 unions.  Supply / provide data/information on success of the project to monitor the achievement and dissemination of success of the project.

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