Organization: NRC – Norwegian Refugee Council
Location: Addis Ababa | Assosa
Grade: Mid level – Mid level
Occupational Groups:
Education, Learning and Training
Monitoring and Evaluation
Closing Date: 2025-01-09
Through the creation and management of NRC’s Community Feedback Mechanism (CFM), the MEL Accountability Officer supports organizational learning, quality programming, and accountability to the impacted population.
In order to ensure that the systems are deployed efficiently, that feedback is received and handled in accordance with SOPs, and that the systems are utilized for learning and high-quality programming, the Accountability Officer assists the MEL Coordinator in setting up the Accountability system and tools. This is accomplished by running and enhancing a centralized system for handling feedback and responsibility. Additionally, the Area Office’s capacity building on accountability principles will be greatly aided by the MEL Accountability Officer.
responsibilities
- Adherence to NRC policies, guidance, and procedures.
- Ensure compliance with CFM tools, handbooks, guidelines and standards.
- Maintenance and operation of the CFM and referral system according to SOPs and guidelines.
- Provide technical support and capacity building on the CFM and the referral system for project staff.
- Assess, promote and document suggestions for technical improvement and further development options based on the feedback received through CFM
- Promote the rights of displacement-affected population in line with the humanitarian standards and the advocacy strategy.
- Ensure NRC’s related activities are implemented in accordance with NRC Safe and Inclusive Programming (SIP) guidelines.
- Report any breaches/concerns, in a confidential manner, through NRC SCO reporting channels.
- Promote and secure a safe working environment for reporting concerns/breaches, and that all cases reported are processed in a confidential and sensitive manner.
Specific responsibilities
- Receive complaints and feedback from Project Participants (PPs) on NRC feedback channels; logging and entering data in the database, acting and following up on each case according to the SOPs.
- Conduct monthly and quarterly analyses on the feedback received by area office and CCs and share recommendations for program improvement.
- Contribute to building awareness on the knowledge of the CFM with programme and support teams in the area office, as well as among partner organizations.
- Support the development of awareness-raising materials on the CFM for distribution among PPs and target groups.
- Contribute to raising the awareness on the community feedback mechanisms in place among beneficiaries and target communities, as well as key external stakeholders.
- Contribute to triangulation of the monitoring evidence through documenting and reporting feedback received through CFM.
- Contribute to assessing the preferred feedback channels among PPs, in an effort to ensure that NRC CFM channels are relevant and trusted among the community.
- Monitor the effectiveness and efficiency of the CFM, the level of satisfaction of users, and other aspects according to the SOP.
- Conduct the mapping of the services available within the geographical area of responsibility, both internally and externally.
- Maintain and improve CFM database, tracker, and other tools.
- Prepare periodic analyses and reports (according to the SOP).
- Organize and participate in monthly meetings with Core Competency staff and other units.
The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.
NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.
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