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NGO-Immigration Services Navigator

United States

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Job Description

Male, Female, Both
Certificate, High School Diploma, Vocational Degree, Diploma, Associate Degree
United States

Short Information

  • Organization: IRC
  • Location: United State
  • Type: Full Time
  • Job Title: Immigration Services Navigator
  • Close on: 12 Apr 2023

About Organization

The International Rescue Committee (IRC) is a nongovernmental organization that provides international help, relief, and development. It assists those affected by humanitarian disasters in more than 40 countries and 28 American cities in surviving, recovering, and rebuilding their lives. The International Red Cross (IRC) was established in 1933 as the American Red Cross Refugee Committee and has bases in both the United States and Europe.

About NGO-Immigration Services Navigator

In order to obtain the best immigration status possible, maintain families, exercise all of their rights, and successfully integrate into American society, immigrants and their families need access to critical legal representation and advice. IRC’s immigration legal services program assists more than 14,000 people annually at 23 locations across the country.

A variety of customers, including recently arrived Cuban and Haitian immigrants, are given orientation, information, and referrals by the Immigration Services Navigator. For this demographic to properly navigate the services offered in their local community, this program delivers information that is essential.

In order to provide thorough information on IRC programs, the immigration court procedure, and choices and referrals for local resources, this role will collaborate with the Immigration and Economic Empowerment program leads and employees.

NGO-Immigration Services Navigator Responsibilities

  • Organize logistics, give orientations to newly arrived parolees and asylum seekers in person and online, and make arrangements for qualified interpreting services. Develop and update training materials as necessary, and routinely assess the efficacy of training curricula.
  • Respond to appointment requests and work with immigration professionals to arrange appointments, referrals, and orientation sessions as necessary.
  • Develop or maintain relationships with legal services organizations in cooperation with the immigration department to plan cooperative activities, such as legal orientations, legal screenings/consultations, and/or workshops for self-represented litigants.
  • Work together with coworkers to make sure clients are informed about their situation and have access to legal advice; use outreach to let clients know about any relevant legal changes.
  • Respond to the bulk of customer phone calls and act as the client’s initial point of contact when they have questions about immigration legal services.
  • Coordinate a small team of volunteers and interns to assist with activities such as workshops or as otherwise directed
  • Keep thorough records of all orientation, intake, outreach, partner organizations, contacts, and other activities in accordance with the data-collecting guidelines.
  • Assist with reminders for USCIS appointments through phone/text messaging, as needed

NGO-Immigration Services Navigator Requirments


  • Bachelor’s degree in a relevant field; related work experience will be considered in lieu of a bachelor’s degree.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable utilizing online software and programs.


  • Previous experience with refugee / immigrant legal or social services is strongly preferred.
  • Knowledge of interactive training technologies based on computers is a bonus.


  • Excellent communication skills with proficiency in written and spoken English are required.
  • Spanish fluency required; proficiency or fluency in Haitian Creole a plus.


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