Officer, Production & Operations
Brief details:
- Location: New York
- Vacancy No: JR00001898
- Employer: IRC International Rescue Committee
- Deadline: Varies
Qualifications:
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness and support for its advocacy goals.
Job Overview
The Officer, Production & Operations is a core member of MMUSA’s centralized production team, responsible for executing offline fundraising campaigns that support Standard, Sustainer, Bridge, Mid-Level, and Planned Giving donor programs.
Reporting to the Associate Director, Production & Operations, this role leads execution of direct mail, telemarketing, and print-based campaign elements—including list logic, vendor coordination, data hygiene, QA, and performance timelines. This position is ideal for a detail-oriented campaign executor who thrives in high-volume, fast-paced, multichannel environments and understands the mechanics of offline fundraising.
Key Responsibilities
Campaign Production & Execution (40%)
● Lead execution of direct mail, telemarketing, and print-based campaigns across all MMUSA audience segments.
● Collaborate with audience leads to build mail plans and segmentation logic, and coordinate list pulls with Analytics and MarTech.
● Traffic creative and data assets to production vendors, ensuring clear instructions, correct file formatting, and versioning.
● Support campaign member uploads and phone append processes to ensure accurate and comprehensive targeting.
● Ensure all packages, lists, and TM scripts meet brand, regulatory, and donor experience standards.
● Maintain oversight of address hygiene and NCOA updates in partnership with MarTech and vendors.
Project Management & Workflow Coordination (25%)
● Maintain campaign timelines, calendars, and checklists for offline production workflows.
● Provide status updates and track approvals with internal teams and vendors.
● Support rapid deployment of offline materials during emergencies or time-sensitive appeals.
Vendor Management & Quality Control (15%)
● Serve as day-to-day lead for offline (e.g. direct mail, telemarketing) vendors, ensuring timely and accurate deliverables.
● Review proofs, setups, and data files for quality, personalization, and segmentation accuracy.
● Coordinate vendor invoicing and offline expense tracking in collaboration with Finance and Analytics.
Operations & Reporting (10%)
● Maintain and improve SOPs, documentation, and templates for offline campaign production.
● Streamline recurring workflows including campaign member uploads, phone append processing, and quarterly NCOA updates.
● Work with the Senior Officer, Audience Production, to test and implement tools that enhance efficiency and execution reliability.
Cross-Team Collaboration (10%)
● Liaise with audience, acquisition, creative, analytics, and MarTech teams to align campaign timing, assets, and data flows.
● Partner with Digital Production and Supporter Care teams to ensure a cohesive omnichannel donor experience.
Job Requirements
Education:
● Bachelor’s degree in communications, marketing, or equivalent 4 years of experience in a closely related field also considered.
Work Experience:
● At least 4-5 years of experience in direct response or multichannel fundraising, with 2+ years focused on direct mail and telemarketing execution.
● Proven experience managing creative and data workflows, campaign segmentation, and list fulfillment with external vendors.
Proven Skills and Proficiencies:
● Excellent project management and deadline coordination skills.
● Deep knowledge of offline fundraising workflows (mail merge logic, postal standards, TM execution, phone appends, NCOA).
● Strong understanding of list segmentation, personalization, and donor data QA.
● Skilled collaborator with experience coordinating across departments.
● Comfortable using CRM platforms (Salesforce preferred), project management tools (e.g., Monday.com), and segmentation documentation tools.
● Detail-oriented, process-driven, and passionate about donor experience and execution quality.
● Dedication to the mission and values of the International Rescue Committee.
Compensation: (Pay Range: $70,000 – $85,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.