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Operations Officer


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Job Description

2 Year

Grade: [[NO-A]]

Publication date: 10 July 2023
Application deadline (midnight local time): 25 July 2023

Vacancy no.: [[RB/KABUL/NO/2023/03]]


Job ID: [[11014]]
Department: [[RO-Asia and the Pacific]]
Organization Unit: [[ILO Kabul]]
Location: [[Kabul]]
Contract type: [[FT]]


The recruitment process for National Officer positions is subject to specific local recruitment and eligibility criteria.


The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates


*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade.

Organizational Setting

This position is located in the ILO office for Afghanistan based in Kabul. The Operations Officer will coordinate and process all of the financial and administrative work of ILO operations in Afghanistan.


The ILO office in Afghanistan is responsible for providing support to the planning, implementation, monitoring, evaluation and reporting of the Afghanistan DWCP.


The ILO Office works closely with its tripartite constituents including the Government of Afghanistan (through the Ministry of Labour and Social Affairs (MoLSA and other line Ministries), employers’ organisations (through the Afghanistan Chamber of Commerce & Investment (ACCI) and other organisations), and workers’ organizations (through the National Union of Afghanistan Workers and Employees (NUAWE), UN entities and other development partners.


All ILO activities in Afghanistan support of the achievement of the Afghanistan Sustainable Development Goals (A-SDGs), and national development plans and policy frameworks, and in alignment with the priorities of the UN in Afghanistan.


The Office draws technical support from subject specialists in its Decent Work Support Team (DWT) in New Delhi, the Regional Office in Bangkok, technical departments at Headquarters in Geneva and the International Training Centre in Turin.

Main Purpose

As a team member, the incumbent provides professional services for the administration and delivery of a range of operational services for the Office from several of the following areas: finance, human resources, procurement, facilities and asset management, communications, information management and information technology (IT). Services are delivered in an efficient, effective and client-oriented manner and include the use of an enterprise resource planning (ERP) system. Work is governed by established rules, regulations, policies, procedures and guidelines.


The position works under the supervision of the ILO Representative.  Day-to-day activities and actions require minimum supervision. Detailed instructions and guidance are provided for special assignments or the handling of unusual or complex matters.

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and headquarters to build and maintain effective working relationships, exchange information on issues related to service delivery, to analyse information and to follow up on outstanding clearance and pending administrative matters.

External contacts are primarily with banks, service providers, United Nations (UN) agencies and working groups, non-governmental organizations (NGOs) and other international organizations to exchange information and obtain assistance to ensure successful delivery of operational services.

Key Duties and Responsibilities

  1. Provide professional  services for the effective delivery of the Office’s operational services. Administer day-to-day operations from several of the following areas: finance, human resources, procurement, facilities and asset management, security, communications, information management, information technology (IT), ensuring full compliance with applicable standards.
  2. Oversee and guide the work of staff in concerned operational areas. Supervise staff as applicable. Monitor and verify accuracy and appropriateness of administrative transactions processed by support staff. Act as certifying officer and approve actions in the enterprise resource planning (ERP) system.
  3. Provide substantive support in the continuous analysis and monitoring of the resource situation (financial, human resources) of the Office. Provide regular management reports to support informed decision-making.
  4. Assist in delivery of financial operations and accounting services covering responsibilities for accounts payable, accounts receivable, approval of payments, external payment authorisations (EPAs) and office financial clearance (OFCs), accounts reconciliation, billing, monthly closing of accounts, forecasting, year-end closing of accounts. Provide support for preparation of the Programme and Budget proposals.
  5. Assist in delivery of HR operations and services.
  6. Maintain liaison on daily administrative matters with local banks, insurance companies, government agencies, other UN agencies, etc. Participate in UN interagency meetings, working groups and joint initiatives on common system activities in the concerned operational areas. Prepare information notes on key issues and developments and follow up as required.
  7. Review procurement requests against applicable standards and submit for clearance. Prepare standard solicitation documents. Provide administrative support to bidding processes. Prepare for approval purchase orders within delegated authority.
  8. Keep abreast of changes to applicable standards, best practices and technologies in concerned occupational areas. Share knowledge and provide guidance to staff.
  9. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
  10. Conduct research and analyse data and information on a variety of operational related subjects. Prepare analytical reports to contribute to programme/project monitoring and provide inputs to reports and other communications.
  11. Assist in ensuring the safety, security and well-being of officials and the security of premises and assets in accordance with United Nations security policies and procedures.
  12. Perform other relevant duties as required.

Minimum Requirements


University degree (Bachelor’s or equivalent) in a field relevant to the job.


Minimum of two years of professional work experience in an administrative or operational area.


Excellent command of English, and either Dari or Pashto. Working knowledge of another official language of the Organization will be an asset.

Knowledge and Competencies (technical/behavioural)

Good knowledge of principles and concepts related to the areas of operations (e.g. finance, HR, administration, procurement, IT, etc.).
Good knowledge of PC software (including word processor and spreadsheet and presentation software) such as Microsoft Office.

Knowledge of methods and techniques for designing and assessing quality and efficiency of process execution.

In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires:

Ability to interpret and work within applicable rules, regulations, policies and procedures.
Ability to adapt quickly to new software and systems.
Analytical skills.
Good drafting skills.
Ability to maintain effective working relationships with key stakeholders.
A high degree of discretion with sense of responsibility in dealing with confidential matters.
Interpersonal skills, tact and diplomacy when dealing with others.
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes

Recruitment proces


Fraud warning


The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account – @ilo.org – should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.



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