Organization: UNICEF – United Nations Children’s Fund
Location: Kabul
Grade: Junior level – NO-A, National Professional Officer – Locally recruited position
Occupational Groups:
Legal – Broad
Human Rights
Project and Programme Management
Closing Date: 2025-02-05
Description:
The Afghanistan Country Office is looking for an experienced Programme Officer (GRM) who will be responsible for monitoring the performance of UNICEF staff and Implementing partners in handling the assigned grievances, providing technical support to UNICEF grievances officers and Implementing partners, providing UNICEF technical coordination for GRM, ensuring that all grievances are handled fairly and promptly, encouraging community trust and accountability, and improving project activities’ transparency through effective complaint resolution and clear communication.
From infancy through adolescence, UNICEF works in more than 190 nations and territories to protect children’s rights, save lives, and enable them to reach their full potential.
We at UNICEF are dedicated, enthusiastic, and proud of the work we undertake. Encouraging the rights of all children is a calling, not simply a job.
Careers are developed at UNICEF because we provide a variety of professional and personal development options for our employees, enabling them to pursue lucrative careers while accomplishing a meaningful purpose. We take great satisfaction in offering an alluring benefits and pay package together with a culture that fosters employee success.
How can you make a difference?
Purpose for the job
Under the general guidance of the Programme Specialist, the programme Officer (GRM) is accountable for providing technical support on the followings:
(1) providing direct support to the Implementing partners and UNICEF grievances officers.
(2) monitoring the performance of Implementing partners and UNICEF staff in dealing with the assigned grievances.
(3) UNICEF technical coordination for GRM
(4) ensuring that all grievances are addressed promptly and fairly, promoting trust and accountability within the community.
(5) enhancing the transparency of project activities through clear communication and effective complaint resolution. This encompasses both direct programmes work with civil society partners, contractors as well as coordination with and support to UNICEF teams working on health and nutrition areas.
Summary of key functions/accountabilities:
- Provide direct support to the Implementing partners and UNICEF grievances officers and Grievance approvers,
- Monitor the performance of Implementing partners and UNICEF staff in dealing with the assigned grievances.
- UNICEF technical coordination for GRM
- Assist in identifying lessons to inform the design adjustments of the Health Programmes.
To qualify as an advocate for every child you will have…
Minimum requirements:
- A University Degree (bachelor or higher) in social sciences or a related science relevant to the work of UNICEF.
- A minimum one year of relevant professional experience in programme development and implementation.
- Experience in working with the Implementing Partners
- Experience in grievances redressal mechanism oversight.
- Experience in Accountability to Affected populations and Risk Communication and Community Engagement
- Experience in working in Health-related projects and programme is an asset.
- Fluency in English as a working language. Knowledge of local languages (Pashto and Dari) is required.
- Knowledge of another UN language an asset.
Desirables:
- Developing country work experience and/or familiarity with emergency.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others.
Familiarize yourself with our competency framework and its different levels.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Visa residence requirements: UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Eligible staff members on fixed-term, continuing or permanent contracts applying to IP TA positions in a duty station designated as L2/L3, may be able to retain a lien and their fixed-term entitlements, subject to approval by their Head of Office. The conditions of the temporary assignment will vary depending on the status of their post and relocation entitlements may be limited as per the relevant policies.
How to apply
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