About UN-WFP Afghanistan

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourage qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity, and disability.

About WFP:

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

Job Summary

The Accountability to Affected People (AAP) Officer will be responsible to operationalise and foster WFP’s commitments on AAP and adapt them to the Afghanistan context and programmes. This will include:

• Fostering inclusion and engagement with diverse communities
• Overseeing an effective Community Feedback and Response mechanism; and
• Consult with communities, provide information, and ensure that feedback is effectively used for learning and informed decision-making.

Duties & Responsibilities

Advisory and technical support

• Provide strategic advice and technical support for the integration of AAP elements outlined in the Protection and Accountability Policy (2020) and aligned with humanitarian and human rights normative frameworks across WFP operations in Afghanistan.
• Support relevant units to incorporate AAP considerations, including community engagement, into planning, design and implementation, including ensuring assessments are inclusive and monitoring covers corporate indicators for AAP.
• Ensure that AAP considerations are integrated into all relevant programmatic tools, including monitoring and research frameworks, and operational guidelines and SOPs.
• Implement and, when required, update the Afghanistan Community Engagement Action Plan.
• Organize and lead regular community consultations focused on AAP, using participatory methods including focus group discussions. Report outcomes, including relevant recommendations.

Community Feedback Mechanisms (CFM)

• In close collaboration with the CFM Manager, and informed by participatory processes, oversee the management of the community feedback mechanisms.
• Enhance existing CFM systems and introduce innovative approaches as needed.
• Analyze the different communications pathways and preferences for affected people considering age, gender, abilities, ethnicities, languages, and other forms of diversity within the cultural context to inform CFM channels and community sensitization and outreach.

Capacity strengthening

• Rollout an AAP capacity strengthening agenda for WFP and CP staff. This will require ensuring that programmes can evidence how feedback from affected populations has informed decision making throughout the programme cycle.
• Facilitate workshops, briefings and inductions on AAP, provide mentoring to CFM Focal Points and Trainer of Trainers for partners.

Partnership and coordination

• Establish partnerships to strengthen AAP with a particular focus on ensuring meaningful inclusion of marginalized groups in WFP decision making.
• Collaborate with donors, UN and I/NGO agencies, affected populations directly and relevant representative groups, (e.g. persons with disabilities, women’s civil society groups, youth, ethnic and religious minorities indigenous populations) to support WFP activities.
• Participate in key interagency forums to ensure consistency and collaboration in communication across the humanitarian sector, particularly in the AAP Working Group and its relevant project working groups.

Team Management

• Supervise staff working on AAP, including the Community Engagement and Translation Officer and the CFM Manager, within the Protection and AAP team.
• Prepare and/or contribute to relevant reports, policy position papers, guidelines, talking points and tools in support of AAP.
• Participate in planning and preparation of any relevant section of the budget and workplan.

Job Requirements

Education:

• Advanced university degree in Communication, Media, International Relations, Development Studies, Political Science, Social Science, Sociology, Humanitarian Affairs, Law, Human Rights or related topics.
• Or First University degree with additional specialized training and additional two years of most related professional work experience

Minimum Work Experience:

• At least 3 years of experience in humanitarian assistance, of which at least 2 on areas relevant to the role (e.g AAP, CFM, Protection, Gender, Disability Inclusion and other cross cutting areas).

Desirable Work Experience:

• Has experience in AAP projects implementation, strong background in communications work, preferably specifically in Communicating with Communities and preferably in a developing country context, but alternatively experience in managing a call centre or customer relationship management department
• Has experience in analyzing cross-cutting issues such as protection, gender, migration, conflict sensitivity, data protection and/or complaints and feedback mechanisms,
• Has experience in managing complex monitoring and/or evaluation activities spanning a range of policies and programme initiatives in international development or humanitarian contexts.
• Has applied experience in Accountability to Affected Populations, community engagement and working with diverse populations.
• Has working experience with organizations that have food security and/or nutrition programming.

Knowledge and Skills:

• Research, data analysis, reporting and writing skills, including proven ability to develop quality reports and analyses with minimal direction
• Knowledge of community engagement/accountability to affected populations, including feedback mechanisms, information sharing and participatory approaches;
• Understanding of protection and gender dimensions of AAP including beneficiary safety, dignity, gender equality and women’s empowerment;
• Knowledge of humanitarian assistance and development practice including general knowledge of UN system, policies, rules, regulations and procedures governing administration;
• Knowledge of the political, economic and social situation in Afghanistan;
• Community engagement skills and an ability to work in a culturally sensitive manner;
• Strong analytical and communication skills, including public speaking, workshop facilitation and focus group discussions; and
• Proven ability to network effectively with multiple work units;
• Willingness to build capacity of others through formal and informal training processes;
• Competency in use of MS Office (Word, Excel, Outlook, PowerPoint, Publisher, Teams). Use of databases such as customer relations management tools, and softward such as Tableau, is desirable.

Language:

• Fluency (level C) in English
• Written and spoken proficiency in both Dari and Pashto

Submission Guideline

This vacancy announcement is for Afghan nationals only and WFP encourages especially Afghan females and Afghans with disabilities to apply.

Please copy and paste the following link into the web browser in order to apply for this position:

https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=831312&company=C0000168410P