Organization: ICRC – International Committee of the Red Cross
Location: Kenya
Grade: Mid level – Mid level
Occupational Groups:
Operations and Administrations
Border and Customs
Customer services
Closing Date: 2024-10-14

About the ICRC

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Your role

The Protocol Officer ensures that departmental activities are organized smoothly, including coordination of pick-up/drop-off of staff and guests, travel arrangements, visas and permits, official registration and accommodation.

Accountabilities & Functional responsibilities

· Ensures that staff on mobile contracts and dependents get appropriate legal status in Kenya;

· Applies for work/residence permit/ dependent pass;

· Ensure applications of work/residence permit are done on time;

· Handles exemption work/resident permit endorsement;

· Updates the clients on the progress of the applications and any other concerns;

· Ensures that Diplomatic ID are received by both principle and dependants;

· Follow up with Ministry of foreign affairs (MoFA) on delayed approvals of permits & visas;

· Maintain positive relationships with the relevant departments of the Government;

· Inform management on the changes in MoFA and other departments concerned like Immigration and KRA;

· Ensures that staff on mobile contracts are aware of the process and necessary documentation to apply for country visa;

· Ensure that an efficient network is created with the embassies protocol departments to receive Visas;

· Supervise the assistant in charge of compilation of documents for visa interviews;

· Ensure the information in collaborative space regarding passport/ Visa/ Permits follow-up is up to date;

· Is responsible for keying in the arrival /departure information of the travellers in the transportation database;

· Sources and handles all country bookings in coordination with the concerned departments;

· Conducts individual bookings and reverts back to visitors with confirmations;

· Understand the needs of the clients by running regular survey, organizing discussion and meeting;

· Ensure that policies applicable are understood by clients and participants before or at the beginning of the events;

· Ensures follow up on complaints with service providers and informs the Head of Department on the results.

What we will look for in your profile

· Bachelor’s degree, or equivalent higher education in international relations, political science, public administration, or related fields;

· A minimum of five years of progressive experience in protocol, diplomatic service, external relations, or a related area is required;

· Experience in an international organization is desirable;

· Work experience in the area of protocol or event management in a multilateral setting is desirable;

· Excellent communication skills in English, both written and verbal;

· Proficient in using computers and adept at handling specific software applications.

What we offer

Diverse and humanitarian-minded workforce;
An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide;
Training opportunities ;
Flexible work schedule.
How to apply

The interested candidates should fill the application form by clicking the link below then submit their CV, motivation letter, including references details, supporting documents (Certificates, Diplomas, Degree etc) on or before 14th October 2024 to ICRC Nairobi Delegation, HR Department via the email address provided below:

– Application Link

– E-mail: nai_hrrec_services@icrc.org

– The reference Protocol Officer must be stated in the application to be valid. If you do not clearly state the position for which you are applying and attach the required certificates & other supporting documents, your application may not be considered. Only shortlisted candidates will be contacted.

– Applicants must have the permanent right to work in Kenya.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

ICRC does not charge a fee at any stage of the recruitment process. All applications are free for all candidates, and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, they must report to ICRC HR Department through the recruitment contact.

In processing your personal data for recruitment purposes, we follow the information notice as explained HERE.

APPLY