Post Date: Feb 04, 2025

Closing Date: Feb 10, 2025

Reference: Temp-CSP3-2025

Number of Vacancies: 1

Salary Range: As per company salary scale

Years of Experience: 1 year

Probation Period: 3 month

Contract Type: Contractor

Contract Duration: 6 month

Contract Extensible: Yes

Minimum Education: High School

Gender: Any

About MTN Afghanistan

MTN Afghanistan is the subsidiary company of MTN Group operating in 19 countries with a subscriber base of over 286 million. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary

To deliver exceptional customer service by facilitating seamless access to products and services, including SIM sales, re-registration, account support, and issue resolution, while ensuring compliance with company policies and enhancing customer satisfaction.

Duties & Responsibilities

Key Tasks

1. Sales of MTNA products & services.

2. Providing Services to customers based on customer’ query.

3. Newline/MoMo Registration (Webcare Registration Access for CSPs Role).

4. Re-registration/Edit All (Webcare Edil Access for CSP Role).

5. SIM Swap (Webcare Edil Access & TT SIM Swap Access for CSP Role).

6. Addition & Cancelation of VAS services to customer (TT Access for CSP Role).

7. Customer Education on MTNA P&S.

8. Complaint handling via TT.

9. Performing ownership & security Check up (Customer information view in TT & Webcare).

10. SIM Swap with Declaration based on security check (TT & Webcare Access for CSP Role).

11. Contract Change (TT & Webcare Access for CSP Role).

12. Onboarding new MoMo customers.

13. Customer education on MoMo.

14. MoMo Cashin/Cash out.

15. Any other KPI relevant to MoMo.

Job Requirements

Education:

12th graduate, bachelor’s in business administration to be preferred

Experience:

1 – 2 years’ experience in customer care or sales

Training:

Introductory and intermediate telecoms training

Customer care training

Product knowledge

Teamwork and cooperation,

Customer focus

Negotiating

Microsoft word and Excel

Fluent in both local languages Pashto and Dari; and a good command of English

Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise

Able to maintain confidentiality as related to subscribers’ data

Able to take initiatives

Good communication skills

Analytical skills

Knowledge of GSM technology and services

Understanding of the Afghan customer

Submission Guideline

Interested Afghan nationals can send their applications and resumes (with three valid references) by Feb 10, 2025.

Please mention the name of the position and the province in your e-mail subject line.

Only the applications received from the individuals residing in the mentioned provinces who meet the requirements will be considered.

Applications received after the deadline and those, which do not meet the requirements mentioned above will not be considered.