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Resettlement Supervisor

United States

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Job Description

1 Year
Male, Female, Both
Bachelor Degree
United States

Resettlement Supervisor

Requisition ID: req45068

Job Title: Resettlement Supervisor

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 60,687.90 – 74,717.45 Annually

Location: San Diego, CA USA

Work Arrangement:

Job Description

Job Overview/Summary:

The Resettlement Supervisor will be responsible for providing leadership and support to the Afghan population under three grants funded by the State of California: The Afghan Integration & Resettlement Services program (AIRS), the Refugee Health Promotion Project (RHPP) and the Afghan Communities Support Program (ACS). Along with these responsibilities, the Resettlement Supervisor will also help support the Reception & Placement (R&P) case management team. The Resettlement Supervisor will supervise casework staff and serve as the focal point for all case management needs. They will be responsible for the day-to-day work of caseworkers, supporting the delivery of core services, reporting, and administrative tasks. The Resettlement Supervisor must be committed to working in a dynamic, fast-paced environment with a team committed to offering high-quality services. They must have sound judgment and be comfortable making decisions in a fluid environment.

Major Responsibilities:

  • Perform supervisory responsibilities for assigned staff and functions as the chief point-of-contact for all case management support: objective setting, training, performance evaluations, regular 1:1 meetings, professional development and coaching; oversees and manages workflow; provides staff with ongoing support for the delivery of core services  and robust case management;
  • Supervise six direct service staff members and ensure all grant requirements are being met in an efficient manner;
  • Manages tracking and reporting requirements of three state funded Afghan facing grants;
  • Work with Program Manager to support day-to-day program administration including tasks such as data-tracking, program compliance and reporting according to the Bureau of Population, Refugees and Migration (PRM) Cooperative Agreement;
  • Serve as the primary liaison to U.S. ties during the pre-arrival period, including completion of U.S. tie agreements and assurance of cases;
  • Direct the daily activities of assigned staff including prioritizing daily and weekly work responsibilities and providing technical assistance to staff with programs including Efforts to Outcomes (ETO), Immigration & Refugee Information System (IRIS), and Integra;
  • Ensure that all refugees have affordable, safe housing; assists caseworkers with developing new housing/landlord relationships and collaborates with staff to identify leads on housing needed for new arrivals;
  • Work collaboratively with Resettlement and other departments to ensure that recently arrived refugees are provided high-quality services within the department and connected to services in other departments;
  • Review case files at regular intervals; commits to regular supervisor review of files and to coordinating peer reviews among casework staff;
  • Carry a small caseload of cases, as needed, to support the needs of the department;
  • Provide supervision to interns and volunteers in the department;
  • Other duties as assigned.

Job Requirements:


Bachelor’s degree preferred

Work Experience:

  • 1-3 years of program coordination experience within the social /human services preferred;
  • 3+ years of experience with refugee programs strongly preferred;
  • 1+ years experience supervising staff; preferably within a social services environment strongly preferred;
  • Experience with grant-funded programs, especially federally-funded programs, strongly preferred;
  • Experience working in a direct-service role preferred;

Demonstrated Skills and Competencies:

  • Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred;
  • Competency in Microsoft Office required; additional technical skills an asset;
  • Strong written and verbal communication skills, including the ability to make presentations required;
  • Experience working within databases, including reporting, strongly preferred.

Language Skills: 

Proficiency in a refugee language (especially Dari, Pashto, Arabic or Swahili) is an asset

Working Environment:  

  • Office hours are scheduled as Monday-Friday 8:30am-5pm; some evening and weekend events required;
  • Standard, professional office environment, including the current hybrid mode of remote work within San Diego County and required in-office days and some ‘field’ time within the service delivery area to perform the above-outlined responsibilities. Office working environment is subject to change based on organization/business needs;
  • Regular travel to off-site locations is required;
  • This position will work from the IRC office in El Cajon;
  • Must have a valid driver’s license with legally required insurance as position may require using own transportation within the service delivery area. Mileage reimbursement is available. 
  • Access to a reliable vehicle to travel regularly throughout the service delivery area.
  • Must be able to drive IRC van for company business, including during evening and weekend hours.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. 

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 


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