Job Description
No of Opportunities: 1
Vacancy No: ET-0244
Salary: Not specified
Experience: One year of relevant experience
Gender: Both
Qualification: High School Diploma
Job Type: Full Time
Location: Ghazni
Opportunity Details
About Etisalat Afghanistan:
– Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.
Etisalat Afghanistan is committed to developing the Afghan national work force as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.
Job Summary:
Sales Agent Enterprise Sales – Ghazni with Etisalat Afghanistan.
Duties & Responsibilities:
Customer Services
a) Acting as the main point of contact for Customers, addressing any questions or concerns they may have.
b) Negotiating contracts and agreements with customers
c) Collaborating with internal teams to ensure that customer needs are being met effectively
d) Handling any customer escalations or issues in a timely and effective manner, ensuring that customer satisfaction is maintained
Sales (Gross Adds):
e) Monitoring customer usage and behavior to proactively identify opportunities for upselling or cross-selling additional products and services
f) Prospecting and identifying potential customers
g) Meeting sales targets and revenue goals set by EA.
Revenue
h) Develop and maintain relationships with existing Customers to maximize revenue opportunities
i) Developing and implementing strategies to increase revenue from existing customers
Postpaid
j) Observing and managing the collection process for postpaid services, ensuring all payments are collected on time
k) Develop and implement collection strategies to improve cash flow and reduce outstanding balances.
Churn
l) Proactively isolating and addressing the needs and concerns of clients to prevent churn
m) Conduct regular account assessments with customers to ensure their needs are being met and to identify areas for enhancement to reduce churn.
Digital Service
n) Conducting sales presentations and demonstrations to showcase the features and benefits of digital products/services
o) Keeping up-to-date with industry trends and developments to stay competitive in the market
Job Requirements
High School Graduate with one year of relevant experience.