Senior Movement Operations Manager (P)
Brief details about Senior Movement Operations Manager (P):
About
Information about the organization that has offered the job:
Established in 1951, IOM is a related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this call, the following are considered first-tier candidates:
- Internal candidates
- External female candidates:
- Candidates from the following non-represented member states:
Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM and female candidates.
Context:
Since its inception in 1951, IOM has organized the international transport of more than 19 million migrants and refugees. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. International movements of migrants and refugees occur from nearly every IOM mission in the world.
With movement support and expertise, Resettlement and Movement Management (RMM) contributes to Department of Mobility Pathways and Inclusion (DMPI) and institutional coherence on regular pathways. RMM supports resettlement and complementary pathways movements, as well as international movement arrangements across the Organization’s service areas for return, repatriation, humanitarian movements and others. IOM movements occur in nearly all of IOM’s 175 Member States. The RMM Headquarters (HQ) Movement Operations Unit supports IOM operations across the spectrum of the Organization’s programmes by maintaining a global network of air transport options and providing tools and training to operations staff to ensure IOM’s comparative advantage in transporting migrants and refugees throughout the world safely, smoothly and cost-effectively. A critical resource of the Organization in doing so is the development and maintenance of global air transport agreements offering preferential fares and conditions of service for passengers travelling under IOM auspices.
Under the direct supervision of the Head, Resettlement and Movement Management Unit, and overall supervision of the Head, Movement, Resettlement and Labor Pathways Division, the Senior Movement Operations Manager will be responsible and accountable for the negotiations and management of the Organization’s global airline and travel systems agreements with major airline and other travel industry providers to implement air movement operations. They will represent IOM in negotiations with airlines and other travel industry providers and provide strategic and tactical assistance and expert guidance, on air and any other type of movement operations, as well as RMM proprietary tools, to Country Offices (COs) and HQs.
Responsibilities
1. Negotiate and oversee all air transport related agreements on behalf of IOM in close coordination with the Head, RMM. Coordinate endorsement of global agreements with the Director, DMPI.
2. Identify and analyse strategic areas and opportunities related to effective movement management and keep abreast of the latest developments in products and services of the travel industry to support RMM and DMPI priorities and efficient movements as a component of all regular pathways.
3. Maintain regular and productive communication with travel industry partners for the purpose of understanding business and operational challenges, ensuring comprehensive air fare accessibility and facilitating cost effective and strategically sound transportation arrangements, including creating contingencies in case of crisis situations that impact the travel industry at large (such as global pandemics or any other force majeur disruption).
4. Develop an annual business plan outlining air transport utilization and performance against benchmarks and targets in coordination with respective units under the Movement Operations unit in RMM HQ in close coordination with the Head, RMM. Plan and effectively implement the promisorry notes calculations and monitoring exercises.
5. Oversee the global AMADEUS and Airplus contracts and establish capacity building initiatives for RMM staff to ensure efficient usage and system features reflecting the operational needs and strategic priorities of RMM.
6. Supervise and support the Movement operations, Staff Travel, the RMM Data and System GMSS Units (whether based in Geneva, Valencia or in MAC). Provide expert advice to resettlement and movement managers in the field related to contribute to solving problems and effective movements.
7. Provide expert guidance on the movement management in crisis settings and participate in coordination mechanism lead by DHRR in close coordination with the Head, RMM.
8. Ensure IOM is up-to date in the use of technology, tools and process design to streamline operational, administrative activities/processes, including servingas the subjectmatter expert for the development and maintenance of IOM’s proprietary movement management tools (i.e. iGATOR, MiMOSA and Amadeus). Keep abreast of technical innovations of the travel industry and then plan, direct and monitor the introduction of changes or application of new systems and plans for related staff trainings.
9. Devise a comprehensive plan with the RMM Senior Statistics and Information Manager on Data Integrity and reporting priorities within RMM and contribute to key initiatives within the data integrity community of practice as Subject Matter Expert (SME).
10. Oversee the usage of the RMM Mileage Fund, the fund of the Humanitarian Assistance for Stranded Migrants (HASM) and similar frameworks, as well as self-payer movements. Devise plans on how RMM can further leverage its funds, mechanisms and travel industry partnerships to support regular pathways and create innovative ways to assist migrants on the move.
11. Establish and maintain a dedicated level of coordination and cooperation with Private Sector actors, UN bodies and International Organizations (ICAO, IATA) and related coordination mechanisms with regards to travel and dimensions of air mobility (UN humanitarian Hub, UNHAS, IATN).
12. Perform other duties as may be assigned.
Qualifications
Education
- Master’s degree in Business Management, Air Transport Management or a related field from an accredited academic institution with seven years of relevant professional experience; or,
- University degree in the above fields with nine years of relevant professional experience.
Experience
- Experience working for an air carrier in Price Management and related rules and conditions;
- Experience with the various aspects of carrier marketing practices and the ability to use this knowledge to design negotiating strategies;
- Knowledge of IOM transport related functions, transport policy and operational framework;
- Experience supervising a team and/or providing guidance to all levels of the Organization regarding air transport matters and operational procedures;
- Extensive experience and training in airline ticketing, fare construction, marketing and operations;
- Thorough knowledge of airline rules, regulations, fare calculations, marketing practices, internal air carrier yield calculations, ticketing, reservation procedures, and airline computer reservation systems, Amadeus in particular;
- Experience in negotiating fare agreements; and,
- Knowledge of IOM programme requirements, eg. US Refugee Admissions Programme, Canadian Warrant, Australian Refugee Programme and various return programmes.
Languages
IOM’s official languages are English, French and Spanish. All staff members are required to be fluent in one of the three languages.
For this position fluency in English is required (Oral and Written). Working knowledge of an official UN Language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Values – all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 3
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators Level 3
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.