Requirements

Additional Requirements

• Age 18 to 59 years

Other Qualifications :

• All related field such as psychology, social science, development studies, social welfare, etc,

Experience :

• Two years minimum in a similar job (social worker/protection officer/ Humanitarian affairs officer); experience with MSF or other NGOs, desirable.
• Previous significant experiences in fields such as general protection, child protection, support for survivors of violence (including sexual violence), refugees, etc.
• Enabling the development of knowledge and know-how in case management, conducting interviews, communication adapted to vulnerable populations, etc.

Language :

• Essential: Bangla(native), Chittagonian (native) and English (B2).

Knowledge:

• Desirable computer literacy (word, excel and internet).

Responsibilities & Context

Accountabilities:

• Conducting social assessments, identifying the social support needs of patients/survivors, including legal, protection, shelter/housing, financial/vocational, food security, and access to medical and psychosocial support services beyond the project intervention scope.
• Supporting the provision of comprehensive care to patients and their families, by actively coordinating their work with the other members of the MSF multidisciplinary team (eg. medical, MHPSS) and linking with multi-sectoral services such as protection, safety, security, legal, justice, education, and livelihood.
• Providing direct social support based on social assessments and facilitating referrals to evaluated external re-sources. Provide systematic follow up care regarding attendance of clinical appointments, and following up on referrals made to relevant multi-sectoral services aimed at improving the quality of life of patients/survivors.
• Participating in the creation and maintenance of any material needed for the activities of social workers, including facilities and equipment in order to ensure continuity.
• Mapping and regular updating of formal and informal support services (incl. existing ommunity resources). Assess quality of existing support services, with identification of gaps and advocacy for an improved culturally appropriate social response.
• Maintaining records, statistics, files, and reports on all social work activities and follow up care either provided by MSF or other support services. Identifying gaps in the available services and with the team prioritizing and developing plans following the objectives of MSF.

MSF Section/Context Specific Accountabilities:

Referral to external services:

• In collaboration with the line manager, PC and appropriate referrents and managers, contribute to define social work/protection strategy
• According to eligibility criteria, receive refered service users, assess their situation in order to identify vulnerabilities, non medical needs
• Ensure referrals are made within the limits of the project’s scope, and respecting principles of confidentiality and safety and by promoting service user’s choices/ participation, or refer to relevant internal or external actors, according to pre-established referral pathways to address identified needs
• For external referrals, ensure follow up of the case until case closure, and maintain a detailed logbook of all external referral activities
• Related to potential default for medical care for non-medical reasons:
• In accordance with project strategies and SOPs, support the early detection of patients at risk of defaulting from medical care due to non-medical constraints and flag those cases to the appropriate focal points.
• Contribute to inter-disciplinary action plans to address patients’ constraints and concerns, and take a lead role to coordinate the follow up of patients’ non-medical concerns that could result in defaulting.
• In cases where a patient has defaulted from medical care, work collaboratively with the medical and HP teams to follow up the case – with the primary objective to encourage their reintegration or the continuity of the care.
• Maintain a monitoring a analysis of defaulter patients or dicussion with patient leaving against medical advice. Collect information to contribute to understand the interruption of care, or the choice to leave against medical advice.
• Related to Analysis, Advocacy and Record Keeping:
• contribute to the project’s monitoring of service users challenges, constraints, and other unmet needs in the context.
• Keep abreast of changes in reception conditions and access to rights for people in camps (registration, delivery of humanitarian aid, refugee management) in the MSF area of operation, so as to be able to inform service users correctly, ensure they have access to the rights/services provided
• Upon request from the line manager, represent MSF at protection actors’ coordination meetings
• Produce a monthly sitrep.
• Undertake any additional tasks assigned by the line manager to ensure comprehensive support for patients.