SVN2025_040_Hotline Coordinator_G6_Protection Unit_Port-au-Prince
Qualifications of Hotline Coordinator_G6_Protection Unit_Port-au-Prince:
- Location: Port-au-Prince
- Vacancy No: 17114
- Salary: N/A
- Organization: IOM International Organization for Migration
- Deadline: 10/14/2025
Brief details about Hotline Coordinator_G6_Protection Unit_Port-au-Prince:
About
Information about the organization that has offered the job:
- Assist the Protection Coordinator in managing the IOM Haiti hotline as an important tool for “Accountability to Affected Populations” (AAP);
- Answer hotline calls and provide information on IOM assistance to callers;
- Refer callers to the various IOM units or appropriate structures/partners so that they receive the appropriate response and assistance;
- Respond to complaints (via the hotline) and follow up on these complaints with the relevant units;
- Report regularly on the number and type of calls;
- Maintain the Hotline database with caller information;
- Supervise and train the Hotline team;
- Develop standard operating procedures (SOPs) for the hotline;
- Analyze hotline data and prepare regular reports; prepare inputs for briefings, statistical/narrative reports and background information as needed, including specific information requested by governments and other entities ;
- Perform any other duties that may be assigned.
Qualifications
Education
- University degree or higher in social sciences, business administration or public administration, psychology with at least four years of professional experience in a relevant field;
- High school diploma (BAC) in any field with at least six years of professional experience in a relevant field;
Experience
- Experience in an NGO, international agency or the United Nations.
Skills
- Excellent written and oral communication and liaison skills in English and French;
- Excellent knowledge of MS Office applications such as Outlook, Word, Excel, Internet Explorer;
- Very good time organization and work planning skills;
- Ability to work harmoniously with colleagues from diverse cultures and professional backgrounds;
- Personal commitment, flexibility, efficiency and desire for results;
- Can work with minimal supervision.
Languages
Fluency in French and English is required (oral and written)
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.