Organizational Context and Scope

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN
agency in the field of migration, works closely with governmental, intergovernmental and nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit
of all. It does so by providing services and advice to governments and migrants.

In support of the Embassy of the Republic of Korea (ROK) in Ulaanbaatar, Mongolia, IOM provides
administrative visa-related services within the Visa Application Centre (KVAC) in Ulaanbaatar, aimed
at making the visa application process more timely and convenient.

Under the overall supervision of KVAC Team Leader and direct supervision of the KVAC Supervisor in
Ulaanbaatar, Mongolia, the Incumbent will assist visa applicants with the lodging of their application
and return of their visa decision

Responsibilities and Accountabilities

1. Provide dignified, service excellence to visa applicants in strict compliance with the requirements and service standards of the Government of ROK.
2. Verify the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK.
3. Provide visa applicants with accurate and timely information to include distribution of relevant forms and checklists; provision of information in the local language to visa applicants and delegates in person, as well as via phone and email and offer and assist with value added services, as requested.
4. Assist in collecting visa applications and sorting the required documentation. Ensure the completeness and correctness of visa application forms, conduct completeness check of supporting documentation and sort documents according to the relevant checklists while guiding applicants with how to acquire any missing documents.
5. Input accurate visa application data into the IOM case management system and the ROK visa portal. Generate receipts and invoices, carefully track passports and documentation via QR and/or barcode scans and quality check supporting documentation.
6. Verify correct payment of all fees and accurate issuance of invoices. Conduct a daily reconciliation of collected fees and invoices while ensuring secure storage of petty cash, if any.
7. Conduct document verification of the assigned visa application cases and report on the findings, in strict compliance with the requirements and regulations of ROK Government and Embassy.
8. Assist in the preparation and distribution of timely and accurate reports to management. Conduct regular quality checks of collected applications and fees and generate daily reports for received calls, call-backs and missed calls.
9. Manage application and passport logistics in close coordination with the designed courier company, facilitating the secure transfer of visa applications and passports. Ensuring proper sorting and counting of applications and passports and accurate handover and receipt from the designated courier company.
10. Develop and maintain an expertise in use of all ICT solutions, including the IOM case management system, the ROK visa portal, the appointment scheduling system and the passport tracking module.
11. Immediately inform management of any problems or issues related to daily operations, security issues, systems and software issues and beneficiary feedback and make recommendations for improvement.
12. Perform any other related duties that may be assigned by the KVAC Supervisor programme management

EDUCATION
• University degree in Business Administration, Client Services, Social Science or a related field
from an accredited academic institution and two years of relevant professional experience; or,
• High school degree with four years of relevant professional experience.

EXPERIENCE
• Experience in migrant-related programmes OR visa related services;
• Experience in customer service; and,
• Working and living experience in Korea as advantage

SKILLS
In depth knowledge of the broad range of migration related subject area

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